OUR QUALITY/SERVICE POLICY
- To provide need based security and in-depth security.
- To design effective and full proof shield to your assets.
- To work as an inseparable organization of the industries.
- To secure and protect against damage, destructions, mischiefs sabotage and all other
risk & to handle law and order situations
- To achieve target of risk control management
- To handle law and order situations.
- To Protect and control against labor unrest and social upheavals.
- To minimize cost by introducing man, machine & mix security
Control Room Operations
Our control room is operational round the clock. Various functions coordinated /controlled
from the control room:
- Deployment of security personnel
- Reporting of arrival/departure of guards at various assignments
- Taking care of Security duties and arranging relief in case of a guard falling sick or not
being in a position to report for duty, for any other reasons.
- Recording of complaints from the clients, taking remedial action under intimation to
the clients and keeping own management informed of these
- Coordinating night checks.
- Handling incidents like fire, bomb threat, medical injuries etc. reported by guards
from clients premises.
- Keep close liaison with the police and the nearest medical and fire brigade
departments.
- Coordinating/controlling operational supervision by the supervisors in the field.
Keeping the management informed regarding important activities at the clients'
premises.
WHY Bhumi Management Services
Our pride is client's satisfaction and retention of our contract through services. Until unless
we are sure of our success.
- A Strong Infrastructure - And high levels of professional excellence, which have been
tried and tested from Event Management companies to giant MNC's and
conglomerates.
- Accessibility - To draw on the expertise in any related fields, within the country.
A 24 Hours Manned "Rapid - Response" Control Room - To handle any security
related matters or emergencies that clients may have.
- Quick Managerial Response - All Operational Executives, Department Heads or even
the Branch Managers are contactable round-the-clock, on mobile phones.
- Emergency Security Manpower Backup - at short notice for any emergencies or
eventualities.
- Intensive Police Department Support - To handle any issues relating to thefts,
pilferage, sabotage, IR issues, Police Liaison, etc anywhere in India.
- Fortnightly/Monthly Status Report - On security systems & procedures and
suggestions for improvements to the concerned representatives of the management.
- Frequent Day & Night Patrolling - Of client sites to ensure alertness and optimum
performance of duties.
OUR CORE COMPETENCIES
- Excellence in Quality
- Reliability
- Specialization
- Training Standards
- Supervision
- Professional Cleaning Operations, both in wet and dry cleaning segments
- Customized solutions to clients housekeeping requirements.
OUR METHODOLOGY
Our aim is to identify the needs of our clients and to provide the most cost effective solutions.
This is achieved through a happy mix of man and machine, causing least inconvenience at the
work place. Strict supervision, constant and systematic client feedback helps us in remaining on
course and affecting improvements.
EQUIPMENT
Equipment to be used is decided in consultation with the clients so as to ensure cost
effectiveness. In keeping with the user's needs, unnecessary cluttering of the premises with
avoidable equipment is advocated. Periodic use of specialized equipment, as under, is
recommended, as and when required:.
- High Pressure Cleaners.
- Sweeping Machines.
- Manual, walk behind & ride-on auto scrubbers.
- Vacuum Cleaners
- Carpet Sprays extraction.
- Steam Cleaners
- Trolleys for Dry Mopping System, Wet Mopping System, Speed Mopping System,
Scrubbers and Squeezers.
- Glass Cleaning Equipment.
- Toilet Seat Cleaners.
- Car Washing Systems.
QUALITY
We work to our client's best interests, providing pollution free and eco friendly environment.
We believe in promoting quality and fighting "sick build syndrome". Continuous improvement,
technology up gradation and complete client satisfaction is centric to our services
CLIENT SATISFACTION
We care for our valued customers and are committed to their complete satisfaction. We take
pains to:
- Understand their requirements and remain in constant touch.
- Obtain feedback to measure satisfaction levels after service delivery.
- Benchmarking solutions.
- Continuous improvement of our processes.
- Ensure conducive work place environment for employees.
We believe
- That the customer deserves the best services at all times
- In offering long-term solutions to the customers' requirements.
- In exceeding the customers' expectations.
- Instant response to customers calls on any issue.
- In tailor making the customers' needs while applying solutions.
VERIFICATION
Although Police verification is carried out of the Security personnel being recruited, our
verification team also verifies the same, after visiting their residences. Since we are a
Verification Agency we can carry out the verification of our own Guards. They are vetted and
duly verified by the Police Department before deployment. They are given additional training
for specific duties required at client's premises. Special emphasis is laid by us on gate house
handling (including regulation of authorized entries of personnel /vehicles/ stores /equipment
etc.] patrolling, fire fighting, first aid, handling emergency situations, maintenance of
documents.
RECRUITMENT
Our staff consists of trained and experienced person. The Minimum educational qualification
for recruitment of our guards is fixed as Matriculation. Hence, to enroll a new guard our
recruitment process being only through a reference from the existing employee, and verified
from the enrolled person is given by the referee himself.
RECRUITMENT CRITERION OF OUR SECURITY PERSONNEL
- Minimum Qualification - Class 10th Minimum
- Age - Between 21 to 45 years
- Height -5'6"/5'7" & above
- Smartly uniformed and equipped for Summer & Winter is provided to all security
personnel
- Fitness Physically fit and mentally alert
- The security personnel are deployed after proper training & briefing Due importance is
given to periodic site & post specific training
- Apart from performing basic security duties the security personnel also perform duties
within the parameters / framework of client's special instructions
- High motivation level is maintained through regular interaction & training Financial
support wherever necessary is also provided
- Regular site visits as well as surprise checks are made by our officers to check the
performance , alertness and turnout of the deployed guard, appropriate action is
against erroneous duty performer
- Police verification is carried out for all security personnel
- Incidents which occur at the site are immediately reported & recorded by the security
personnel subsequently our officers are also informed who then immediately attended
to such incidents
- The behavior and personal conduct of the security personnel is generally polite but firm.
They strictly follow the site instructions given to them. Security personnel have a helpful
and positive approach towards.
TRAINING
Basic class room and physical training to include Principles of Security, Security Procedures, Fire
fighting, First Aid and such subjects which are prescribed in the PSARA. This also includes
technical know-how, handling of Electronic Equipments specific to Security Management,
personality development / grooming, personal hygiene housekeeping and other mandatory
norms. All personnel provided by us are fully trained in security related assignments. We give
them theoretical and practical training before putting them for duty at the posts. The Guard
hence enrolled is given 01 weeks of site training and 01 week on job training for a smooth
transfer of responsibilities
CONTENTS OF THE BASIC COURSE ARE AS UNDER
- Code of Conduct
- Foot Drill and Saluting
- Gate house duties
- Static Security
- Patrolling
- Maintenance of various documents like in/out registers, duty roster, and visitors'
registers and other documents required at an assignment.
- Dealing with people
- Commencing duties at an assignment
- Telephone procedure
- Fire prevention and control including films on fire fighting & live fire
demonstrations/practice.
- First Aid including practical training
- Health and Safety
- Search Procedures
- Legal Obligations
- Emergency procedures and evacuation of premises
- Guard Alertness
- Operational briefing
- Unarmed Combat and Baton Drill.
- Discipline
- Investigations and Report Writing.
- Dealing with bomb threats.
- Night Operations.
ON JOB TRAINING
Apart from the basic training imparted to the Guarding Personnel, we ensure that on the job
training is also carried out wherein the focus is on the specific duties of the personnel deployed
at various assignments. Our Training Officers and Operations Officers supervise this on Job
Training at various sites.
